Travel Claims Facilities was established in 1996 and is a wholly owned susidiary of Travel Insurance Facilities PLC, who are the UK and Ireland Branch office of Union Reiseversicherung AG. Travel Insurance Facilites Management team has in excess of 55 years' combined experience in the travel insurance sector.
The true test of an insurance policy comes when a claim is made. All too often insurers let themselves down by poor service. At Travel Claims Facilities we offer a quick, effecient and comprehensive claims management service, backed up by service level agreements and robust controls. We set ourselves high standards to make sure we can meet yours.
We handle travel insurance claims in respect of a variety of major travel based schemes, from independent insurance to those included as a part of a package with tour operators and cruise operators.
As claims handlers we are in a beneficial position in that we are able to process claims for numerous different policies and apply a fair overall view, whilst clearly following the terms and conditions of each individual policy. Our claims handlers are rigourously trained and receive continual professional development throughout their career with us, ensuring accurate service and advice.
We are dedicated to providing a fast, efficient, professional and above all friendly service. We appreciate that making a claim is a stressful time and will do as much as possible to make the process as smooth as possible.
